Most commonly asked questions
Search
Date Range:
Date:
Any
Past Week
Past Month
Past 3 Months
Past 6 Months
Subject:
All
Online Banking
General Information
Dispute a Transaction
Signing On
Account Access
Personal Settings
Account Services
Bill Pay
General Information
Electronic Bills
Making Payments
Payment Activity
Mobile Banking
General Information
Mobile App
Tablet
Mobile Alerts
Text Banking
Browser Support
Windows
Macintosh
Internet Security
Error Messages
Mortgage
PC Banking
FICO® Score Program
About FICO® Scores
Access to Credit
General Impacts to FICO® Scores
BrightFolio
All of these words:
Any of these words:
The exact phrase:
None of these words:
Online Banking
(239)
What if I forgot both my User ID and Password?
How do I get a User ID and Password?
What if I forgot my Password?
Transfers
(91)
What is Zelle®?
What account types are eligible for External Transfer service?
What are the fees associated with the service?
Bill Pay
(93)
How do I delete an automatic payment?
How do I delete a Biller?
How do I update a Biller's information?
Mobile Banking
(90)
What is a One-Time Passcode?
What are the Mobile Deposit limits?
How do I make a Mobile Deposit?
Browser Support
(31)
What is SSL?
What are the minimum system requirements to use Online Banking with Bill Pay?
How do I clear my temporary Internet files in Internet Explorer?
Mortgage
(9)
How can I refinance my house through SunTrust Bank?
Will My Credit Score Be Affected if I Accept a Foreclosure Prevention Option?
Will It Cost Money to Get Help?
PC Banking
(8)
What fees are associated with PC Banking for Personal Accounts?
What are the differences in features, benefits, and cost for SunTrust Online Banking versus SunTrust PC Banking?
What is SunTrust PC Banking?
FICO® Score Program
(44)
Will receiving my FICO® Score from SunTrust impact my credit?
Why is my FICO® Score not available?
How often will my score be refreshed?
BrightFolio
(12)
What is BrightFolio?
How do I change my email address?
Why do you request my login information for outside accounts?