Most commonly asked questions

  • Online Banking (239)

    • What if I forgot both my User ID and Password?
    • How do I get a User ID and Password?
    • What if I forgot my Password?
  • Transfers (91)

    • What is Zelle®?
    • What account types are eligible for External Transfer service?
    • What are the fees associated with the service?
  • Bill Pay (93)

    • How do I delete an automatic payment?
    • How do I delete a Biller?
    • How do I update a Biller's information?
  • Mobile Banking (90)

    • What is a One-Time Passcode?
    • What are the Mobile Deposit limits?
    • How do I make a Mobile Deposit?
  • Browser Support (31)

    • What is SSL?
    • What are the minimum system requirements to use Online Banking with Bill Pay?
    • How do I clear my temporary Internet files in Internet Explorer?
  • Mortgage (9)

    • How can I refinance my house through SunTrust Bank?
    • Will My Credit Score Be Affected if I Accept a Foreclosure Prevention Option?
    • Will It Cost Money to Get Help?
  • PC Banking (8)

    • What fees are associated with PC Banking for Personal Accounts?
    • What is SunTrust PC Banking?
    • What are the differences in features, benefits, and cost for SunTrust Online Banking versus SunTrust PC Banking?
  • FICO® Score Program (44)

    • Will receiving my FICO® Score from SunTrust impact my credit?
    • How often will my score be refreshed?
    • Why is my FICO® Score not available?
  • BrightFolio (12)

    • Where can I find my tax forms?
    • Where do I access account statment and tax documents?
    • How do I change my email address?
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