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External Account services FAQs



Can I use my business accounts for transfers?

No, SunTrust business accounts are not eligible for this service.


Why do I have to verify my external accounts?

SunTrust does everything possible to protect your security and maintain the integrity of the payments network. The account verification procedures are double-check safeguards that help ensure no one sets up accounts but you.


Can I make changes to my account portfolio after the initial set up?

You can add or delete accounts at any time from the Preferences page.


How often will I have to go through the account verification process for the external accounts?

For your protection, SunTrust will ask you to complete the individual account verification process for each account you set up.