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How can I get further details about transactions for external transfes that do not go through?

To access details if a transaction is unsuccessful, perform the following steps:


From the navigation bar, click Move Money.

Image of step one


From the Move Money page, in the left navigation, click External Transfers.

Image of step two


From the External Transfers page, click the Activity tab.


Under the STATUS heading, the designation Rejected appears.

Image of steps three, four and five


To receive full details about the transaction and the situation that occurred, click the Blue arrow icon.