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What if I forgot my User ID?


If you have forgotten your User ID, there are two methods to retrieve your User ID:


Clients without a SunTrust ATM/Visa Debit Card

To retrieve your User ID without using a SunTrust ATM/Visa Debit Card, perform the following steps:

1

From Sign On Error!, click Forgot your User ID/Password?

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2

From Forgot User ID and / or Password, click to select I forgot my User ID.

Image of steps two and three

3

Click Next.

4

From Request User ID, click to select Use my SunTrust Security Question to verify my identity.

Image of steps four and five

5

Click Request User ID.

6

Within the identification text boxes, enter the requested information.

If you do not remember your Security Question and/or Answer, please contact a SunTrust Representative at 1-800-382-3232.

Image of steps six and seven

7

Click Request User ID.

8

A message appears containing your User ID. Click Sign On to Online Banking.

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Clients with a SunTrust ATM/Visa Debit Card

To retrieve your User ID using a SunTrust ATM/Visa Debit Card, perform the following steps:

1

From Sign On Error!, click Forgot your User ID/Password?

Image of step one

2

From Forgot User ID and / or Password, click to select I forgot my User ID.

Image of steps two and three

3

Click Next.

4

From Request User ID, click to select Use my SunTrust Debit Card to verify my identity.

Image of steps four and five

5

Click Request User ID.

6

Within the identification text boxes, enter the requested information.

Image of steps six and seven

7

Click Request User ID.

8

A message appears containing your User ID. Click Sign On to Online Banking.

Image of step eight