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How do I dispute a charge?


To dispute a charge on your Personal Credit Card opened before February 5, 2007, please call 1-800-635-0581.

For your Personal Credit Card opened after February 5, 2007, charges can be disputed through Online Banking or by phone.

To dispute a charge, perform the following steps:

1

From the navigation bar, click Accounts.

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2

From the Down arrow button, select the account you wish to view.

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3

From the Credit Card account screen, click the Description of the transaction your would like to dispute.

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4

On the Transaction Detail window, click Dispute Charge.

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5

From Dispute Transaction window, click Start a New Claim.

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6

Verify your contact information, and then click Next.

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7

Review your claim, and then Click Submit a Claim.

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The message Your dispute has been submitted will display.

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