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How do I dispute a charge?

To dispute a charge on your Personal Credit Card opened before February 5, 2007, please call 1-800-635-0581.

For your Personal Credit Card opened after February 5, 2007, charges can be disputed through Online Banking or by phone.

To dispute a charge, perform the following steps:


From the navigation bar, click Accounts.

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From the Down arrow button, select the account you wish to view.

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From the Credit Card account screen, click the Description of the transaction your would like to dispute.

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On the Transaction Detail window, click Dispute Charge.

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From Dispute Transaction window, click Start a New Claim.

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Verify your contact information, and then click Next.

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Review your claim, and then Click Submit a Claim.

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The message Your dispute has been submitted will display.

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