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Home » How do I dispute a charge?
To dispute a charge on your Personal Credit Card opened before February 5, 2007, please call 1-800-635-0581.
For your Personal Credit Card opened after February 5, 2007, charges can be disputed through Online Banking or by phone.
To dispute a charge, perform the following steps:
From the navigation bar, click Accounts.
From the Down arrow button, select the account you wish to view.
From the Credit Card account screen, click the Description of the transaction your would like to dispute.
On the Transaction Detail window, click Dispute Charge.
From Dispute Transaction window, click Start a New Claim.
Verify your contact information, and then click Next.
Review your claim, and then Click Submit a Claim.
The message Your dispute has been submitted will display.