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I have set up Transaction Alerts, but I have not received any. Why?


If you have set up Transaction Alerts but did not receive an alert and believe you should have, it may be due to one of the following reasons:

  • Your email provider has mistakenly identified email from SunTrust as spam: To correct this problem, check your system's spam folder or contact your email service provider to update their list of blocked email sources. If you continue to experience technical problems with your alerts, please send us a secure message using your Secure Message Center within Online Banking. For more information on using your Secure Message Center, go to How do I send a secure message to SunTrust?