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What should I type for the phone number?

Type the phone number that you would call if you had a question about your bill.

If you are adding a company, look for a customer service phone number on your bill, statement, or invoice.

If you are adding a person, use the person's business phone number or home phone number. If possible, please do not type a wireless or an unlisted phone number.

Bill Pay uses the phone number for two purposes:

  • We may use the phone number to search publicly available phone listings and try to find the name and address information. We can match multiple phone numbers to a single company or person.
  • If there is a problem with your payment, we might contact the company or person on your behalf.