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How do I inquire on a processed payment?


To inquire on a processed payment, perform the following steps:

1

From the top navigation bar, click Move Money.

Image of step one

2

Select Pay Bills and select the Activity link in the payee row. Then select the amount of the payment next to the date you wish to inquire about to open the details.

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3

From the Payment Details window, click the Payment Inquiry link.

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4

On the Payment Inquiry form, complete the request information.

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If you do not have contact information for the biller, simply leave the Contact information blank.

5

Click Send Inquiry.

6

You will see a confirmation that your payment inquiry has been made, click Finished.

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Payment inquiries can only be made on paid bills.