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Are my payments guaranteed?

You can be assured that your Bill Pay payments are safe and reliable. When your payments are processed through Bill Pay, you are protected in the unlikely event of unauthorized transactions or processing delays.

SunTrust's liability for incorrect and/or incomplete payments is disclosed in the SunTrust Online Services Agreement.

Refer to that document for both SunTrust‘s liability and your responsibilities when using SunTrust’s Online Banking with Bill Pay.