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What are the different payment statuses?


For detailed information about the different payment statuses, refer to the following:

On Hold: For your protection, we have placed a hold on the payment. This transaction is being held for further authentication. You may contact a SunTrust Bank representative at 800.382.3232 if you have questions.

Pending: We notified your contact of this payment. The funds will be withdrawn from your account tomorrow.

In Progress: We have notified the contact and are currently processing the payment. Please view payment details for more information. If this is a payment you received, then you have successfully initiated the deposit of the payment, but the funds are still en route and are not yet available in your SunTrust Bank account.

Cancelled: The payment was cancelled per your request.

Failed: A payment may fail due to one of the following reasons:

    If this is a payment you sent:

  • There are insufficient funds in the account to cover the amount of the payment.
  • The contact is unable to validate access to the mobile phone as provided by you.
  • We are unable to deposit the funds into the contact's bank account.

    If this is a payment you received:

  • We are unable to deposit the payment into your SunTrust Bank account.
  • You were unable to verify the mobile phone number as provided by the sender.

Stopped: The payment was stopped per your request and the funds are returned to your account. If this is a payment you have received, then this payment was stopped by the sender.

Expired: The contact has 10 days from the send date to deposit the payment, after which the payment expires and the funds will be returned to your account.

Completed: The payment has successfully been deposited into the recipient account. If this is a payment you received, then the payment has successfully been deposited into your SunTrust Bank account.