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Why is my FICO® Score not available?


The availability of your FICO® Score is meant for the primary account holder of consumer credit card accounts. A few reasons your FICO® Score may not be available:

  • You are a new consumer credit card account holder – Your FICO® Score is refreshed monthly and may not have been available during our last score refresh process.
  • You are not the primary account holder on your joint account
  • You are an authorized user
  • Your card is no longer active
  • Your score was temporarily unavailable at the time of our monthly score refresh process

FICO is a registered trademark of Fair Isaac Corporation in the United States and other countries.