Most commonly asked questions

  • Online Banking (237)

    • How do I order checks within Online Banking?
    • How do I get a User ID and Password?
    • What if I forgot both my User ID and Password?
  • Transfers (84)

    • What is Zelle®?
    • Transferring funds to an external account FAQs
    • What types of accounts can I use in Zelle®?
  • Bill Pay (92)

    • How do I delete an automatic payment?
    • How do I update an automatic payment?
    • How do I set up automatic payments?
  • Mobile Banking (90)

    • What are the Mobile Deposit limits?
    • What is a One-Time Passcode?
    • How do I make a Mobile Deposit?
  • Browser Support (31)

    • How do I delete cache and history in Google Chrome?
    • How do I clear my temporary Internet files in Internet Explorer?
    • What is SSL?
  • Mortgage (9)

    • How can I refinance my house through SunTrust Bank?
    • Will It Cost Money to Get Help?
    • Will My Credit Score Be Affected if I Accept a Foreclosure Prevention Option?
  • PC Banking (8)

    • What fees are associated with PC Banking for Personal Accounts?
    • What is SunTrust PC Banking?
    • What are the differences in features, benefits, and cost for SunTrust Online Banking versus SunTrust PC Banking?
  • FICO® Score Program (44)

    • Home, Auto, and Student Loans
    • Will receiving my FICO® Score from SunTrust impact my credit?
    • Why is my FICO® Score not available?
  • BrightFolio (12)

    • Where do I access account statement and tax documents?
    • Where can I find my tax forms?
    • How do I change my email address?
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